Privacy Policy

1. Data Controller

The data controller responsible for your personal data is:

Trichada LLC
Activity Code: [620200]
Website: trichaday.com
Email: contact@trichaday.com
Phone: +1 (628) 296-0331

2. Information We Collect

We collect personal information in the following ways:

Information you provide directly

• Full name, email address, and phone number submitted via our contact form
• Service preferences and inquiry details you share with us
• Billing and invoicing information (name, address, company)
• Communications you send us by email or other channels

Information collected automatically

• IP address and browser type when visiting our website
• Pages visited, time spent, and navigation patterns (via cookies)
• Device and operating system information

3. How We Use Your Information

We use your personal data for the following purposes:

• Service delivery: To provide, manage, and improve the IT services you have contracted with us
• Communication: To respond to your inquiries, send service updates, and provide support
• Billing: To process invoices, payments, and maintain financial records
• Legal compliance: To meet our obligations under applicable laws and regulations
• Website improvement: To analyze usage patterns and enhance the user experience
• Marketing: To send you information about our services (only with your consent, which you can withdraw at any time)

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance: When processing is necessary to fulfill our service agreement with you
• Legitimate interests: For improving our services, security monitoring, and business communications
• Legal obligation: Where we are required to process data to comply with applicable law
• Consent: Where we ask for your explicit consent (e.g., marketing emails), which you may withdraw at any time

5. Data Sharing

We do not sell, rent, or trade your personal data. We may share your information with:

• Service providers: Trusted third-party vendors who assist in operating our business (e.g., cloud hosting, email, accounting software), bound by confidentiality agreements
• Professional advisors: Legal, financial, or audit professionals where required
• Authorities: When required by law, court order, or regulatory obligation

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy:

• Client service data: Duration of the contract + 5 years (legal compliance)
• Inquiry / contact form data: 12 months from the date of submission
• Billing records: 7 years (legal and tax obligations)
• Website analytics data: 26 months (aggregated, anonymized)

7. Your Rights

Under GDPR and applicable data protection laws, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your data, subject to legal retention requirements
• Right to restriction: Request that we restrict processing of your data in certain circumstances
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: Withdraw consent at any time where processing is consent-based

To exercise any of these rights, contact us at contact@trichaday.com. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These include encrypted connections (HTTPS), access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Cookies

We use cookies on our website to improve your experience. Please refer to our Cookie Policy for full details on the cookies we use and how to manage your preferences.

10. International Transfers

If we transfer your personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses) to maintain the level of protection guaranteed by this policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this page periodically.

12. Contact & Complaints

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

Trichada LLC
Email: contact@trichaday.com
Website: Contact Form

If you believe we have violated your privacy rights, you have the right to lodge a complaint with your local data protection authority.